Privacy Policy

AKA "legal stuff" or the cure for insomnia.

Paleonola, INC. respects personal privacy and understands its obligation to its customers (Paleolites), community and other online visitors to adhere to the highest standards of decency, fairness, and integrity in all its business practices.

This website is owned and operated by Paleonola INC. At Paleonola, we understand that visitors to our site may be concerned about the information they provide to us and how we handle that information. We've prepared this website Privacy Policy to address those concerns and hope that you will find it useful. This policy relates only to information collected through this website.

Paleonola approaches our communications on the Internet with respect for, and commitment to, individual privacy rights. We want our visitors to be comfortable using our site so that they have an enjoyable internet experience every time. This privacy policy discloses how Paleonola, its affiliates, and agents (agents are defined as contractors, and other organizations acting on behalf of, and with authorization by, Paleonola) collect, protect, use and share information gathered about you on our website & store.

On our website, we may collect certain personally-identifiable information about our online visitors. Personally-identifiable information relates to an individual consumer – for example, name, address, telephone number and e-mail address. You may provide personally-identifiable information, for example, by entering an order or signing up for our newsletter or any other promotion. We don't require you to register or provide personally-identifiable information to view our site or access most of its content.

We hope that this disclosure will serve in raising your confidence level in our site and enhance your experience on the Internet. In reviewing this policy, please remember that this site and the servers that make this site available are located in the U.S. By using this site you agree to the transfer, collection, processing and use of data by this site in the U.S.

We provide a multifariousness of informational content at our site. We may offer health tips, product information, recipes, photo contests, advertising, customer satisfaction surveys, promotions, sweepstakes, and contests, as well as information about our company. From time to time our site may contain notices of contests, sweepstakes, and games we are conducting, which you may enter by your communication with us electronically if you wish to participate.

How do we use your information?

We use the information you provide to conduct the promotion or marketing efforts directly to you (for example, to contact you if you're a winner). We will not use the information for any other purpose unless prior contact and or written consent from you has been obtained granting us permission to do so. We hope you enjoy our site, the content and the educational material provided within it.

This site's content and features may be changed, updated, revised, modified and supplemented at any time. Paleonola reserves the right to change the information, features, products, offerings, policies, promotions, disclosures and disclaimers at any time without notice. We offer visitors to our website various features for their enjoyment, which we may change from time to time. If we decide to make any changes to the Online Privacy Policy, Terms of Use or Disclaimers, it will be posted on our site or emailed out to our subscribed audiences so please check our Policy periodically for changes.

Your continued use of the Paleonola site following the posting of changes to this Online Privacy Policy signifies your acceptance of these changes. Unless there is a material change in our data collection, use or disclosure practices, in which case we will obtain a new consent. Any consent provided to Paleonola will apply to the revised Online Privacy Policy and any new or modified features.

We collect certain aggregate and non-personal information when you visit our website. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us how many users visited our site or the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information through "cookies" technology, as explained below.

We use "cookies" on our website to help us understand our company better and the people who enjoy Paleonola products. Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

We use cookies to analyze user activity in order to improve the Site. For example, we can use cookies to look at aggregate patterns like the average number of product searches that users perform. We can use such analysis to gain insights about how to improve the functionality and user experience of the Site.

We use cookies from third-party partners such as Google and Facebook for marketing purposes. These cookies allow us to display Paleonola promotional material to you on other sites you visit across the Internet. Paleonola may also share information about your behavior on the Site with third parties (including operators of third-party websites and/or social networking sites) in order to show you targeted advertisements and other content that has been customized for you.

When you visit our website, cookies are placed on your computer. We use cookies to tell us, for example, whether you've visited us before or you're a new visitor. We collect this information to enhance your experience on our website. If you are concerned about cookies, please check your browser's options for private browsing.

We use Google Analytics, a web analytics service provided by Google, Inc., to provide us with data collection and reporting information regarding our customers' activities on our websites. When you visit our websites, Google may set cookies that are small data files that a site sends to your computer to make your access easier and/or faster on behalf of Paleonola and may receive information about your browsing activity, which includes but are not limited to things like page views, time on site etc. You may refuse the use of cookies by selecting the appropriate settings on your browser, but if you do this, you may not be able to use the full functionality of our website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes described herein.

How Paleonola uses cookies

Like most websites, we use cookies for a variety of purposes in order to improve your online experience, for analytics and for marketing, but specifically, we use Cookies on the Site for the following purposes:

Managing cookies in your browser

Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. You can easily delete and manage any cookies that have been installed in the cookie folder by your browser manufacturer.


Personal information, including your name, billing and credit card information, mailing address, email address and telephone number, which is necessary to fulfill orders for products, will be collected by Paleonola or its processors. Paleonola will also share information internally about transactions by Paleonola customers and statistical data on orders placed. When you purchase a product from our website, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing your order. All information we collect is stored in a secure database except for your credit card information, which is not disclosed to Paleonola INC but processed through a separate secure Credit Card Merchant. We do not store your Credit Card information.

We are constantly working to perform better and to enhance your experience. Paleonola may also use third-party order fulfillment services to process and fulfill orders made on the site in the future if they deem necessary. Your personal information will only be provided to these third parties to process your order or fulfill your requests and we require that these companies agree to maintain the confidentiality of your information.

Shipping and Transit Times:

Paleonola ships packages Monday thru Friday. Please understand that certain shipping carriers do not ship on the weekends so place your orders accordingly. During most times throughout the year, we will usually ship within 1-2 business days of you placing your order. During busy U.S. holiday months, (November – December) we may incur a delay of 1-2 business day when processing your order. For any further delays, we will notify you directly.

PLEASE NOTE: All shipping times exclude the time it takes to process your order. Please also note that sometimes, just because we offer priority mail, this DOES NOT GUARANTEE that it will arrive in 2-3 days. We are not liable for things beyond our control once the package has been handed over to the carrier. For larger orders, we reserve the right to ship via UPS or FedEx. We offer multiple shipping options and also reserve the right to override your shipping choice should we decide it will get to you quickly through a different carrier.

Paleonola shipping charges are calculated when you check out. Shipping charges will vary depending on package weight and location and are tiered to give you the best price for the number of products you order. Paleonola is not responsible for packages lost or stolen after delivery confirmation is received from the shipping carrier.

Paleonola is not responsible for incomplete or incorrect delivery information given by the ordering customer.

In such cases, additional charges may apply to correct shipping information. Paleonola is committed to bringing you a quality product shipped in a timely manner. However, we are not responsible for delayed deliveries due to weather or other factors beyond our control. As a precaution, you may want to allow an extra day for delivery to assure that your package arrives on time.

*Shipping charges are subject to change.

LOST OR DAMAGED: In the rare event that your purchase was damaged in transit please notify the shipping carrier. Shipping carriers require all claims to be made by the recipient and not Paleonola.

TIME SENSITIVE PACKAGES: We do our best to get your package out to you as fast as possible after your order has been received. However, Paleonola is not responsible for packages that are intended to be gifts, presents or anything else that does not arrive on schedule. As the purchaser, it is your responsibility to plan accordingly.

Shipping to APO/AE addresses: Unfortunately, we do not ship to APO/AE addresses.

Military discount? You betcha, if you email us before placing your order with proof of your military status, we'll send you a single-use coupon code to use during checkout. Proof can be your military ID or a military email address. Email us at with proof of your military status.

Returns and Refunds:

We offer a 100% Satisfaction Guarantee.

We guarantee that our products will arrive fresh and that we use only quality real food ingredients in every batch of our Paleonola. Our guarantee and dedication to strive for perfection is your assurance from Paleonola. If we fail to live up to our guarantee we'll do what it takes to make things right.

If you receive your package and it doesn't live up to the high-quality standards we practice we ask that you notify us within ONE DAY of receiving your package and we will replace it provided you notify us at info@paleonola.comby the next business day after receipt of your order.

For your safety and the safety of all of our customers, we do not accept returns. However, a replacement may be issued under certain circumstances.

In no event will any replacement constitute an admission of wrongdoing or guilt of any kind by Paleonola. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

Terms and Conditions of Use of Site:

This website is provided by Paleonola, conditional on your acceptance of the terms and conditions of use set forth below:

This site is intended for use by adults, age 18 or older. For their safety, we ask that children do not submit any information to us without the consent of a parent or legal guardian. By visiting or using this Site including without limitation to access, use, and/or download messages, information, data, text, software or images, or other content from this Site, or to send messages, information, data, text, software or images, or other content to the Site, you agree on your own behalf, and on behalf of any entity on whose behalf you may act, to accept and abide by the Terms and Conditions for each Use of and each visit to this Site. By using this site, you are complying with all of the terms of this site and if you do not agree to abide by these Terms and Conditions, you should not Use this Site.

The Contents of the Paleonola website is owned by Paleonola exclusively and cannot be redistributed, copied or modified.

Paleonola has the right, in its sole discretion, to add to, remove, modify or otherwise change any part of the Terms and Conditions, in whole or in part, at any time. Changes will be effective when notice of such change is posted at this Site. Please check all of our policies as well as the Terms and Conditions from time to time to see if we have made any changes to the information provided in the above policies. If any term, condition or any change thereto is not acceptable to you, you must discontinue your Use of this Site immediately. Your continued Use of this Site after any such changes are posted will constitute acceptance of those changes.

Linking into or out of Paleonola:

This website may contain links to or from other websites. Links out of our site are provided solely for your convenience and information. Different websites have different privacy practices. You should always check the privacy policy of the specific site you're visiting to understand the privacy practices associated with that site.

Use of Paleonola's site constitutes your agreement with all of the policies located above.


The information, concepts, newsletters, and opinions about Paleo living provided by Paleonola, INC on our site are intended for educational purposes only. Paleonola, INC is not responsible in any way for any adverse effects arising either directly or indirectly as a result of the information provided on the pages of the site that feature educational content about Paleo "style" living.

The information contained on our site is not prescribing any form of medical advice or suggesting that you use the information to cure or treat any disease or illness. Paleonola claims no responsibility to any person or entity for any liability, loss or damage caused directly or indirectly as a result of the use, application or interpretation of the material contained within the site.

As with any form of nutrition and exercise, it is important for you to be safe and contact your health professional, dietician, and or fitness professional before beginning any type of training and nutritional program. If you are unsure in any way check it out with a professional first.

If you disagree with any of the above statements, please do not use the site.

To contact us about any of the above policies and conditions please email us:


Write to us:
Paleonola, INC
P.O. Box 6061
Providence, R.I. 02940