AKA "legal stuff" or the cure for insomnia.
Paleonola, LLC respects personal privacy and understands its obligation to its customers (Paleolites), community and other online visitors to adhere to the highest standards of decency, fairness, and integrity in all its business practices.
On our website, we may collect certain personally-identifiable information about our online visitors. Personally-identifiable information relates to an individual consumer – for example, name, address, telephone number and e-mail address. You may provide personally-identifiable information, for example, by entering an order or singing up for our newsletter or any other promotion. We don't require you to register or provide personally-identifiable information to view our site or access most of its content.
We hope that this disclosure will serve in raising your confidence level in our site and enhance your experience on the Internet. In reviewing this policy, please remember that this site and the servers that make this site available are located in the U.S. By using this site you agree to the transfer, collection, processing and use of data by this site in the U.S.
We provide a multifariousness of informational content at our site. We may offer health tips, product information, recipes, photo contests, advertising, customer satisfaction surveys, promotions, sweepstakes and contests, as well as information about our company. From time to time our site may contain notices of contests, sweepstakes and games we are conducting, which you may enter by your communication with us electronically if you wish to participate. We use the information you provide to conduct the promotion (for example, to contact you if you're a winner). We will not use the information for any other purpose unless prior contact and or written consent from you has been obtained granting us permission to do so. We hope you enjoy our site, the content and the educational material provided within it.
We collect certain aggregate and non-personal information when you visit our website. Aggregate and non-personal information does not relate to a single, identifiable visitor. It tells us how many users visited our site or the pages accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information through "cookies" technology, as explained below.
We use "cookies" on our website to help us understand our company better and the people who enjoy Paleonola products. Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.
Personal information, including your name, billing and credit card information, mailing address, email address and telephone number, which is necessary to fulfill orders for products, will be collected by Paleonola or its processors. Paleonola will also share information internally about transactions by Paleonola customers and statistical data on orders placed. When you purchase a product from our website, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing your order. All information we collect is stored in a secure database except for your credit card information, which is not disclosed to Paleonola LLC but processed through a separate secure Credit Card Merchant. We do not store your Credit Card information.
We are constantly working to perform better and to enhnce your experience. Paleonola may also use third-party order fulfillment services to process and fulfill orders made on the site in the future if they deem necessary. Your personal information will only be provided to these third parties to process your order or fulfill your requests and we require that these companies agree to maintain the confidentiality of your information.
Shipping and Transit Times:
Paleonola ships packages Monday thru Friday. Please understand that certain shipping carriers do not ship over the weekends so place you orders accordingly. During most times throughout the year we will usually ship within 1-2 business days of you placing your order. During busy U.S. holiday months, (November – December) we may incur a delay of 1-2 business day when processing your order. For any further delays, we will notify you directly.
PLEASE NOTE: All shipping times exclude the time it takes to process your order. Please also note that sometimes, just because we offer priority mail, this DOES NOT GUARANTEE that it will arrive in 2-3 days. We are not liable for things beyond our control once the package has been handed over to the carrier. For larger orders we reserve the right to ship via UPS or FedEx. We offer multiple shipping options and also reserve the right to override your shipping choice should we decide it will get to you quicker through a different carrier.
Paleonola shipping charges are calculated when you check out. Shipping charges will vary depending upon package weight and location and are tiered to give you the best price for the amount of products you order. Paleonola is not responsible for packages lost or stolen after delivery confirmation is received from the shipping carrier.
Paleonola is not responsible for incomplete or incorrect delivery information given by the ordering customer.
In such cases, additional charges may apply to correct shipping information. Paleonola is committed to bringing you a quality product shipped in a timely manner. However, we are not responsible for delayed deliveries due to weather or other factors beyond our control. As a precaution, you may want to allow an extra day for delivery to assure that your package arrives on time.
*Shipping charges are subject to change.
LOST OR DAMAGED: In the rare event that your purchase was damaged in transit please notify the shipping carrier. Shipping carriers require all claims to be made by the recipient and not Paleonola.
TIME SENSITIVE PACKAGES: We do our best to get your package out to you as fast as possible after your order has been received. However, Paleonola is not responsible for packages that are intended to be gifts, presents or anything else that do not arrive on schedule. As the purchaser it is your responsibility to plan accordingly.
Shipping to APO/AE addresses: Unfortunately we do not ship to APO/AE addresses.
Military discount? You betcha, if you email us before placing your order with proof of your military status, we'll send you a single use coupon code to use during checkout. Proof can be your military ID or a military email address. Email us at firstname.lastname@example.org with proof of your military status.
Returns and Refunds:
We offer a 100% Satisfaction Guarantee.
We guarantee that our products will arrive fresh and that we use only quality real food ingredients in every batch of our Paleonola. Our guarantee and dedication to strive for perfection is your assurance from Paleonola. If we fail to live up to our guarantee we'll do what it takes to make things right.
If you receive your package and it doesn't live up to the high quality standards we practice we ask that you notify us within ONE DAY of receiving your package and we will replace it provided you notify us at email@example.com the next business day after receipt of your order.
For your safety and the safety of all of our customers we do not accept returns. However, a replacement may be issued under certain circumstances.
In no event will any replacement constitute an admission of wrong doing or guilt of any kind by Paleonola. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
Terms and Conditions of Use of Site:
This web site is provided by Paleonola, conditional on your acceptance of the terms and conditions of use set forth below:
This site is intended for use by adults, age 18 or older. For their safety we ask that children do not submit any information to us without the consent of a parent or legal guardian. By visiting or using this Site including without limitation to access, use, and/or download messages, information, data, text, software or images, or other content from this Site, or to send messages, information, data, text, software or images, or other content to the Site, you agree on your own behalf, and on behalf of any entity on whose behalf you may act, to accept and abide by the Terms and Conditions for each Use of and each visit to this Site. By using this site you are complying with all of the terms of this site and if you do not agree to abide by these Terms and Conditions, you should not Use this Site.
The Contents of the Paleonola web site is owned by Paleonola exclusively and cannot be redistributed, copied or modified.
Paleonola has the right, in its sole discretion, to add to, remove, modify or otherwise change any part of the Terms and Conditions, in whole or in part, at any time. Changes will be effective when notice of such change is posted at this Site. Please check all of our policies as well as the Terms and Conditions from time to time to see if we have made any changes to the information provided in the above policies. If any term, condition or any change thereto is not acceptable to you, you must discontinue your Use of this Site immediately. Your continued Use of this Site after any such changes are posted will constitute acceptance of those changes.
Linking into or out of Paleonola:
Use of Paleonola's site constitutes your agreement with all of policies located above.
The information, concepts, newsletters and opinions about Paleo living provided by Paleonola, LLC on our site are intended for educational purposes only. Paleonola, LLC is not responsible in any way for any adverse effects arising either directly or indirectly as a result of the information provided on the pages of the site that feature educational content about Paleo "style" living.
The information contained within our site is not prescribing any form of medical advice, or suggesting that you use the information to cure, or treat any disease or illness. Paleonola claims no responsibility to any person or entity for any liability, loss or damage caused directly or indirectly as a result of the use, application or interpretation of the material contained within the site.
As with any form of nutrition and exercise, it is important for you to be safe and contact your health professional, dietician, and or fitness professional before beginning any type of training and nutritional program. If you are unsure in any way check it out with a professional first.
If you disagree with any of the above statements, please do not use the site.
To contact us about any of the above policies and conditions please email us:
Write to us:
P.O. Box 6061
Providence, R.I. 02940