Return & Refund Policy

Effective Date: June 15, 2026

This Return & Refund Policy ("Policy") applies to purchases made directly through www.paleonola.com (the "Site") operated by Paleo Products Inc. ("we," "us," or "our"). By completing a purchase on the Site, you acknowledge and agree to the terms of this Policy. "Business days" as used herein means Monday through Friday, excluding U.S. federal holidays.

Eligibility for Refund or Exchange

We accept refund and exchange requests submitted within thirty (30) calendar days of the original purchase date as recorded in our order system. The purchase date is defined as the date on which your order was confirmed and payment was successfully processed.

Proof of purchase is not required. Your order number or the email address associated with your account is sufficient for us to locate your transaction.

Refunds and exchanges are available for products purchased exclusively through the Site. Products purchased through third-party retail partners — including but not limited to Whole Foods Market, Publix, Amazon, or any other authorized retailer — are subject to that retailer's return policy. We have no ability to process refunds for retail purchases and assume no liability for transactions not initiated through the Site.

Refund Process

Approved refunds will be credited to the original payment method used at checkout. We do not issue refunds via check, cash, or alternative payment instruments. Please allow five (5) to seven (7) business days for the credit to appear following confirmation of your approved refund. We are not responsible for delays caused by your financial institution.

Exchange Process

Exchanges are available for products of equal or lesser value. If you request an exchange for a product of greater value, you will be responsible for the price difference. Exchanges are subject to product availability. In the event your requested exchange item is unavailable, we will issue a refund in lieu of exchange.

Food Safety and Consumable Products

Because our products are consumable food items, we do not require physical return of products in order to process a refund or exchange. If you believe a product you received poses a food safety concern — including but not limited to foreign materials, unusual odor, or signs of spoilage — please cease consumption immediately and contact us at the address below. We reserve the right to request that the product be preserved for quality inspection and, if warranted, to coordinate with applicable regulatory authorities.

We do not accept returns of consumable food products for any reason other than damage, defect, or failure to conform to the product description. Dissatisfaction based solely on personal taste preference does not qualify for a refund absent a product defect.

Condition of Products

We reserve the right to request photographic evidence of damage, defect, or quality issues in order to process your request. Submitting false or misleading claims is a violation of this Policy and may result in denial of your request and, where applicable, referral to relevant legal authorities.

Chargebacks and Payment Disputes

We encourage you to contact us directly at the address below before initiating a chargeback or payment dispute with your financial institution. We make every effort to resolve legitimate issues promptly. Filing a chargeback for a transaction that is not the result of unauthorized use, or for which a refund has already been issued, may be considered fraudulent and may result in suspension of your account and referral to collections or law enforcement. Your submission of a refund or exchange request to us constitutes your acknowledgment that direct resolution is the appropriate first step.

How to Submit a Request

•       Email info@paleonola.com with: (1) your full name, (2) your order number or account email, and (3) a description of the issue and your requested resolution.

•       We will respond within two (2) business days of receipt to confirm receipt and advise on next steps.

•       Requests submitted after the 30-day window will not be honored, absent extraordinary circumstances at our sole discretion.

Non-Refundable Situations

•       Requests submitted more than thirty (30) calendar days after the purchase date.

•       Products purchased through any channel other than the Site.

•       Dissatisfaction based solely on personal taste preference, where the product was delivered as described and free of defect.

•       Orders where a refund or exchange has already been previously granted for the same order.

•       Products that have been fully consumed, unless a defect or food safety concern is reported prior to or upon consumption.

Consumer Protection Rights

Nothing in this Policy limits or excludes any statutory rights you may have under applicable law, including but not limited to rights under the California Consumer Legal Remedies Act or any equivalent state consumer protection statute. This Policy is in addition to, and does not override, any mandatory consumer protection rights provided by the law of your jurisdiction.

Contact

Paleo Products Inc. | info@paleonola.com | Paleonola 6061, Providence, RI 02940